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Refunds are only available for online purchases returned by mail, if the product which has been delivered to you is either damaged or incorrect. Online purchases made through Shop PWU are valid for exchange, credit, or refund within 60 days from the ship date. 

Orders which are returned because they are incorrect must be returned unwashed and unworn (for apparel), undamaged, with tags attached. For hygiene purposes, socks are ineligible for return.

You will not receive a refund for the sales taxes you paid on the shipping and handling of that item, as the shipping and handling charges are non-refundable once an item has been shipped.

To return an order, please follow these steps:

 

1) Send an email to shop@shopPWU.ca with the following details:

- Name
- Order No.
- Contact Info.
- Item(s) to return
- Reason for Return

2) Await a reply from a Shop PWU Customer Service Representative

3) If your return request is accepted, you will be provided with a return shipping label.

4) Pack and seal your return securely, in the original package if possible.

5) Affix your Canada Post return shipping label to the packaging, and make sure no other labels are shown.

6) Take the package to your nearest Canada Post outlet or mailbox.


Questions about the Shipping and Return Process? Contact our Customer Service representatives at:

Email: shop@shopPWU.ca